Communications & Conflict Management – MAYBO/SITO Approved ~ 1 & 2 day courses. (This course is also available to Non-Security Industry personnel).
Introduction
All employers are responsible for the safety of their employees whilst at work. This includes taking actions to prevent violence, threatening behaviour from customers, clients and fellow workers, and supporting you if this happens. Violence and abuse at work may be unpredictable, but it is not unpreventable.
The more contact employees have with the public, the greater the risk you face. The British Crime Survey (BCS) found that the highest risk occupations are:
- Security guards and the Police services
- Nurses
- Care workers
- Public transport workers
- Catering and hotel workers
- Benefits staff
- Teachers
- Shop workers
- Line Managers/Supervisors and Personnel Officers
- Schools Caretakers
- Lone workers
kills for Security (SfS) working in partnership with MAYBO have devised core skills in the form of Communication & Conflict Management to ensure the safety of such workers reducing the risks of violence, threatening behaviour and abuse.
Course Objectives
The course subjects requires the learning to be achieved through both taught sessions and practical scenarios, which relate to the real issues faced within the working sectors.
Course Content
The course contains the following modules:
- Avoiding Conflict and Assessing the Risk
- Defusing Conflict
- Resolving Conflict
- Learning from Conflict
Final Examination
In order to satisfy the training element for Conflict Management, delegates will need to undertake and pass a multi choice examination.
Certification and Awarding Bodies
On successful completion of the examination the delegate will be awarded the Communication & Conflict Management Level Two certificate accredited by the National Open College Network (NOCN).
Duration
The Communication and Conflict Management training is of one day’s duration
(approximately 7.5 hours).
Course Details
The course can be held on request at the Roman Arch Training Suite. Alternatively the course can be held at the client’s premises allowing the course to fit in with operational requirements.
Cost
One day Communications and Conflict Management - £102.13 plus VAT per delegate.
The cost is inclusive of all tutor fees, delegate handouts, examination fees and certificates.
Group discounts apply – Please call to discuss your requirements.
Terms & Conditions
Our Terms and Conditions are detailed separately on application.
Booking
If you require further details please contact Steve Hanley, Training Manager on (01952) 582092.
